Collaborating eye to eye: Effects of workplace design on the perception of dominance of collaboration robots.

The concept of Human-Robot Collaboration (HRC) describes innovative industrial work procedures, in which human staff works in close vicinity with robots on a shared task. Current HRC scenarios often deploy hand-guided robots or remote controls operated by the human collaboration partner. As HRC envisions active collaboration between both parties, ongoing research efforts aim to enhance the capabilities of industrial robots not only in the technical dimension but also in the robot's socio-interactive features. Apart from enabling the robot to autonomously complete the respective shared task in conjunction with a human partner, one essential aspect lifted from the group collaboration among humans is the communication between both entities. State-of-the-art research has identified communication as a significant contributor to successful collaboration between humans and industrial robots. Non-verbal gestures have been shown to be contributing aspect in conveying the respective state of the robot during the collaboration procedure. Research indicates that, depending on the viewing perspective, the usage of non-verbal gestures in humans can impact the interpersonal attribution of certain characteristics. Applied to collaborative robots such as the Yumi IRB 14000, which is equipped with two arms, specifically to mimic human actions, the perception of the robots' non-verbal behavior can affect the collaboration. Most important in this context are dominance emitting gestures by the robot that can reinforce negative attitudes towards robots, thus hampering the users' willingness and effectiveness to collaborate with the robot. By using a 3 × 3 within-subjects design online study, we investigated the effect of dominance gestures (Akimbo, crossing arms, and large arm spread) working in a standing position with an average male height, working in a standing position with an average female height, and working in a seated position on the perception of dominance of the robot. Overall 115 participants (58 female and 57 male) with an average age of 23 years evaluated nine videos of the robot. Results indicated that all presented gestures affect a person's perception of the robot in regards to its perceived characteristics and willingness to cooperate with the robot. The data also showed participants' increased attribution of dominance based on the presented viewing perspective.

Age-Related Differences in the Evaluation of a Virtual Health Agent's Appearance and Embodiment in a Health-Related Interaction: Experimental Lab Study.

BACKGROUND: Assistive technologies have become more important owing to the aging population, especially when they foster healthy behaviors. Because of their natural interface, virtual agents are promising assistants for people in need of support. To engage people during an interaction with these technologies, such assistants need to match the users´ needs and preferences, especially with regard to social outcomes. OBJECTIVE: Prior research has already determined the importance of an agent's appearance in a human-agent interaction. As seniors can particularly benefit from the use of virtual agents to maintain their autonomy, it is important to investigate their special needs. However, there are almost no studies focusing on age-related differences with regard to appearance effects. METHODS: A 2×4 between-subjects design was used to investigate the age-related differences of appearance effects in a human-agent interaction. In this study, 46 seniors and 84 students interacted in a health scenario with a virtual agent, whose appearance varied (cartoon-stylized humanoid agent, cartoon-stylized machine-like agent, more realistic humanoid agent, and nonembodied agent [voice only]). After the interaction, participants reported on the evaluation of the agent, usage intention, perceived presence of the agent, bonding toward the agent, and overall evaluation of the interaction. RESULTS: The findings suggested that seniors evaluated the agent more positively (liked the agent more and evaluated it as more realistic, attractive, and sociable) and showed more bonding toward the agent regardless of the appearance than did students. In addition, interaction effects were found. Seniors reported the highest usage intention for the cartoon-stylized humanoid agent, whereas students reported the lowest usage intention for this agent. The same pattern was found for participant bonding with the agent. Seniors showed more bonding when interacting with the cartoon-stylized humanoid agent or voice only agent, whereas students showed the least bonding when interacting with the cartoon-stylized humanoid agent. CONCLUSIONS: In health-related interactions, target group-related differences exist with regard to a virtual assistant's appearance. When elderly individuals are the target group, a humanoid virtual assistant might trigger specific social responses and be evaluated more positively at least in short-term interactions.

Do a robot's social skills and its objection discourage interactants from switching the robot off?

Building on the notion that people respond to media as if they were real, switching off a robot which exhibits lifelike behavior implies an interesting situation. In an experimental lab study with a 2x2 between-subjects-design (N = 85), people were given the choice to switch off a robot with which they had just interacted. The style of the interaction was either social (mimicking human behavior) or functional (displaying machinelike behavior). Additionally, the robot either voiced an objection against being switched off or it remained silent. Results show that participants rather let the robot stay switched on when the robot objected. After the functional interaction, people evaluated the robot as less likeable, which in turn led to a reduced stress experience after the switching off situation. Furthermore, individuals hesitated longest when they had experienced a functional interaction in combination with an objecting robot. This unexpected result might be due to the fact that the impression people had formed based on the task-focused behavior of the robot conflicted with the emotional nature of the objection.